This Privacy Policy describes how co999 collects, processes, stores, and protects the personal information of players using the co999 platform at co999.net. By creating a co999 account, you acknowledge that you have read and understood this Policy. Your privacy is not an afterthought at co999 — it is a foundational design requirement of the platform.
Every piece of data transmitted between your device and the co999 platform is protected by 256-bit SSL/TLS encryption. Your login credentials, KYC documents, and financial data are never sent in plain text.
co999 does not sell, rent, or trade your personal data to third-party advertisers or marketing companies. Your information is used exclusively for the purposes described in this Policy.
CNIC documents and selfies submitted for co999 KYC verification are used solely for age verification and fraud prevention. They are stored securely and not shared with third parties except where required by law.
Pakistani players have the right to request correction of any inaccurate personal data held by co999. Submit a request through your account dashboard or via support and co999 will action it promptly.
Subject to applicable legal retention obligations, you may request deletion of your co999 account and associated personal data. co999 will confirm actions taken within 30 days of a valid deletion request.
co999 uses cookies and similar technologies to maintain sessions and improve platform performance. Cookie use is explained fully in this Policy. You retain control over non-essential cookies through your browser settings.
This Privacy Policy ("Policy") is issued by co999 ("co999", "we", "us", "our") and applies to all personal data processed in connection with the co999 online gaming platform accessible at co999.net, including all associated services, features, and communications.
co999 is committed to processing personal data responsibly, transparently, and in compliance with applicable data protection principles. This Policy explains what personal information co999 collects from Pakistani players and other users, why it is collected, how it is used, with whom it may be shared, and what rights you have in relation to that information.
By registering an account on co999, accessing the platform, or using any co999 service, you confirm that you have read this Policy and consent to the processing activities described herein. If you do not agree with this Policy, you must not use the co999 platform.
This Policy should be read alongside the co999 Terms & Conditions, which govern your use of the platform more broadly. Terms defined in the Terms & Conditions carry the same meaning in this Policy unless the context requires otherwise.
For the purposes of this Policy, co999 acts as the data controller in respect of personal data collected through the co999 platform. As data controller, co999 determines the purposes and means of processing personal data in connection with the provision of its gaming and betting services.
Questions, requests, or concerns regarding the processing of your personal data by co999 should be directed to the co999 support team using the contact details provided in Section 14 of this Policy.
co999 collects personal data from Pakistani players through several channels. The categories of data collected are described below:
When you create a co999 account, we collect the information you provide in the registration form, which includes: full name, date of birth, Pakistani mobile number or email address, and a self-selected password (stored only in irreversibly hashed form — never in plain text).
To comply with age verification and anti-money laundering obligations, co999 collects: photographs of your Pakistani National Identity Card (CNIC) — front and back — and a contemporaneous selfie photograph. In cases where enhanced due diligence is required, co999 may additionally request proof of address or source-of-funds documentation.
co999 collects data relating to deposits and withdrawals, including: payment method identifiers (e.g., JazzCash account reference, Easypaisa number, bank account details), transaction amounts in PKR, transaction timestamps, and relevant payment processor reference numbers. co999 does not store complete payment card numbers where card payments are used; such data is handled exclusively by the payment processor.
co999 maintains records of your gaming activity on the platform, including: games played, bet amounts, game outcomes, session durations, account balance history, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
co999 automatically collects certain technical data when you access the platform, including: IP address, browser type and version, device type and operating system, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.
If you contact co999 support — via live chat, email, or the account dashboard ticketing system — co999 retains records of that correspondence. This includes the content of your messages and any documentation you provide during the support interaction.
co999 processes personal data for the following purposes:
co999 will only send you promotional emails or SMS messages where you have explicitly opted in to receive them. You may withdraw consent for marketing communications at any time by updating your preferences in the co999 account dashboard or by contacting support. Withdrawal of marketing consent does not affect the legality of prior processing or your right to continue using the platform.
co999 processes your personal data on the following legal bases:
co999 does not sell or rent your personal data to third parties. co999 may share personal data with third parties only in the following limited circumstances:
co999 engages third-party service providers who process personal data on co999's behalf under binding data processing agreements. These include: payment processors (handling PKR transactions via JazzCash, Easypaisa, and banking partners), KYC verification technology providers, cloud hosting and infrastructure providers, and customer support platform operators. All such providers are contractually prohibited from using co999 player data for any purpose beyond the specific service they are engaged to provide.
Co999's game software partners (including but not limited to Pragmatic Play, PG Soft, JILI, and Habanero) may receive limited technical data — such as session identifiers — necessary to deliver game content. These providers do not receive your name, CNIC data, or financial transaction history.
co999 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other authorities where required by applicable law, in response to lawful legal process, or where co999 reasonably believes disclosure is necessary to prevent or address fraud, security threats, or violations of the co999 Terms & Conditions.
In the event of a merger, acquisition, or sale of all or a material part of co999's business assets, player data may be transferred to the acquiring entity as part of that transaction, subject to commitments consistent with this Privacy Policy.
co999 does not and will not sell, trade, or otherwise transfer your personal data to advertisers, data brokers, or any commercial third parties for their own marketing purposes. This is a firm commitment, not a discretionary policy position.
co999 retains personal data only for as long as is necessary for the purposes described in this Policy or as required by applicable legal and regulatory obligations. The following general retention principles apply:
When personal data is no longer required, co999 deletes or anonymises it in a manner that prevents reconstruction of the original personal information.
co999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. In the event of a personal data breach that poses a risk to your rights, co999 will notify affected players in accordance with applicable data protection obligations.
co999 uses cookies and similar technologies on the co999 platform. Cookies are small text files stored on your device that help co999 recognise you and remember your preferences. The following categories of cookies are used:
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the co999 platform. Your browser's help documentation provides guidance on managing cookie preferences for specific browsers.
As a co999 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact co999 support using the details in Section 14:
Request a copy of the personal data co999 holds about you.
Request correction of inaccurate or incomplete data.
Request erasure of data where retention is no longer legally required.
Request that co999 restrict processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing carried out on legitimate interest grounds.
co999 will acknowledge all privacy rights requests within five (5) business days and will provide a substantive response within thirty (30) calendar days. Where a request is complex or involves large volumes of data, this period may be extended by a further thirty (30) days, with notification to you of the extension and the reason for it.
co999 may ask you to verify your identity before acting on a privacy rights request to ensure your data is not disclosed to or modified by an unauthorised party.
The co999 platform is strictly restricted to individuals aged 18 and above. co999 does not knowingly collect personal data from individuals under the age of 18. Age verification is enforced through CNIC-based KYC as a prerequisite for withdrawal access.
If co999 becomes aware that personal data has been collected from an individual under 18 years of age, the relevant account will be closed immediately, associated data will be deleted except to the extent retention is required for legal compliance purposes, and any deposited funds will be handled in accordance with applicable regulatory guidance.
If you believe a minor may have accessed the co999 platform using your account or device, please contact co999 support immediately and change your account password without delay.
co999 uses third-party service providers — including cloud infrastructure, payment processing, and game software partners — whose systems may be located outside Pakistan. Where personal data is transferred to service providers operating in other jurisdictions, co999 takes reasonable steps to ensure that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to maintain data protection standards consistent with this Policy.
By using the co999 platform, Pakistani players consent to the transfer of personal data to third-party processors in other jurisdictions where necessary for the delivery of co999's services, subject to the safeguards described above.
co999 may update this Privacy Policy from time to time to reflect changes in data processing practices, applicable law, or platform functionality. Material changes will be communicated to registered players via the email address associated with their co999 account, or via a prominent notice on the co999 platform, at least seven (7) days before the revised Policy takes effect.
The current operative version of this Policy is always the version displayed at co999.net/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. Players are encouraged to review this Policy periodically.
Continued use of the co999 platform after the effective date of any revision constitutes acceptance of the updated Policy.
For any questions, requests, or concerns relating to this Privacy Policy or the processing of your personal data by co999, please contact our support team through the following channels:
Support Email: [email protected]
Live Chat: Available on-site 24 hours a day, 7 days a week
Ticket Support: Via your co999 account dashboard
When submitting a privacy-related request, please include your registered co999 account email or mobile number and a clear description of your request. co999 may request proof of identity before processing data access, correction, or deletion requests to protect against unauthorised disclosures.
Play with confidence on Pakistan's most trusted online casino and sportsbook. Your privacy is protected at every step. 18+ only. Please gamble responsibly.
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